ContactCenterAi | ElectrifAi

ContactCenterAi is an ML-powered contact center suite of products that enhances CX and improves agent productivity and works alongside any legacy environment

Call summary for 100% of the calls improves productivity, captures call documentation, and saves an average of 50% on call wrap-up time

Call summary for 100% of the calls with 50% average call wrap-up time saved to achieve higher productivity and better, consistent documentation for efficient resolution.

Call scoring helps identify areas of improvement and promotes best practices with a uniform assessment of 100% of calls

Call scoring for 100% of the calls with a consistent and uniform assessment of call handling quality to help identify areas of improvement and promote best practices.

Sentiment analysis of call interactions to drive customer satisfaction by providing real-time insights to take corrective action

Sentiment analysis of call interactions with agents to provide valuable insights into customer satisfaction levels, enabling real-time corrective actions to enhance the overall customer satisfaction.

Call reason captures highly accurate, unbiased, multi-tiered reasons and insights into why customers are calling

Capture highly accurate and unbiased multi-tiered reasons for each customer call to dive deeper into customer needs, motivations, and pain points and proactively address recurring issues.

Agent insights (FCR, politeness, call hygiene, comparisons) offer an understanding of agent performance for corrective actions

Agent insights such as first call resolution rate, politeness, call hygiene, and agent comparisons to provide insights to understand agent performance and take corrective actions.

Trending topics are automatically extracted for agent training, to equip them to address anticipated issues quickly and effectively

Trending topics are automatically extracted from calls to train and equip agents with the knowledge to address anticipated issues effectively.

Call summary

Call summary for 100% of the calls improves productivity, captures call documentation, and saves an average of 50% on call wrap-up time.

Call summary for 100% of the calls with 50% average call wrap-up time saved to achieve higher productivity and better, consistent documentation for efficient resolution.

Call Scoring

Call scoring helps identify areas of improvement and promotes best practices with a uniform assessment of 100% of calls.

Call scoring for 100% of the calls with a consistent and uniform assessment of call handling quality to help identify areas of improvement and promote best practices.

Sentiment analysis

Sentiment analysis of call interactions to drive customer satisfaction by providing real-time insights to take corrective action.

Sentiment analysis of call interactions with agents to provide valuable insights into customer satisfaction levels, enabling real-time corrective actions to enhance the overall customer satisfaction.

Call Reason

Call reason captures highly accurate, unbiased, multi-tiered reasons and insights into why customers are calling.

Capture highly accurate and unbiased multi-tiered reasons for each customer call to dive deeper into customer needs, motivations, and pain points and proactively address recurring issues.

Agent Insights

Agent insights (FCR, politeness, call hygiene, comparisons) offer an understanding of agent performance for corrective actions.

Agent insights such as first call resolution rate, politeness, call hygiene, and agent comparisons to provide insights to understand agent performance and take corrective actions.

Value Proposition

With low upfront investment, quick ROI, and increased customer satisfaction, ContactCenterAi helps you realize the real value of data in 6-8 weeks withguaranteed 5x RoI, while you pay only when your KPIs are met.

Guaranteed 5x ROI in 6-8 weeks
Get tangible value in record time. No more waiting for months or years for uncertain results

Pay only for outcomes
We put our money where the math is. Pay us only when your KPIs are met

Plug, play and go live
Hosted on-premise or as a service, requires no expensive consultants, and is ready to go live

Scalable for businesses of all sizes
Caters to Fortune 5 to mid-sized enterprises across diverse industries

10x Lower costs of Data Science
Build vs buy, Faster, Better, Cheaper. Less cost, less risk

We put our money where the math is!

Why is ContactCenterAi better?

ContactCenterAi delivers a faster return on investment with a low upfront cost and flexible pricing model, and does not require product consultants. Unlike other tools, ContactCenterAi works with your existing ContactCenter infrastructure with no need to replace the current environment. ContactCenterAi works for Fortune 5 to mid-sized enterprises across all industries

ContactCenterAi

Advanced analytics to enhance call center performance
Ensure 100% call coverage; not just a few samples
Leverage the power of AI/NLP instead of fixed rules
Achieve business outcomes within 6-8 weeks

Rules-based IT Products

Calls are scored using inflexible, rule-based system lacking granularity
Unable to provide useful summaries of calls due to inadequate capabilities
No insights on the reasons behind customer calls

Cut costs, enhance CX, and boost contact center productivity in 6-8 weeks, and pay only when KPIs are met

ContactCenterAi is an ML-powered contact center suite of products that enhances CX and improves agent productivity and works alongside any legacy environment

Call summary

Call Scoring

Sentiment analysis

Call Reason

Agent Insights

Trending Topics

Value Proposition

We put our money where the math is!

Why is ContactCenterAi better?

Success Stories

Blogs

Talk to one of our experts.

Headquarters

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