Improve agent productivity, and delight customers in 6-8 weeks with guaranteed 5x ROI and pay only for successful results.
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ContactCenterAi is an ML-powered contact center suite of solutions that enhances CX and improves agent productivity and works alongside any legacy environment

call summery
Call summary for 100% of the calls improves productivity, captures call documentation, and saves an average of 50% on call wrap-up time
Call summary for 100% of the calls with 50% average call wrap-up time saved to achieve higher productivity and better, consistent documentation for efficient resolution.
call scoring
Call scoring helps identify areas of improvement and promotes best practices with a uniform assessment of 100% of calls
Call scoring for 100% of the calls with a consistent and uniform assessment of call handling quality to help identify areas of improvement and promote best practices.
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Sentiment analysis of call interactions to drive customer satisfaction by providing real-time insights to take corrective action
Sentiment analysis of call interactions with agents to provide valuable insights into customer satisfaction levels, enabling real-time corrective actions to enhance the overall customer satisfaction.
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Call reason captures highly accurate, unbiased, multi-tiered reasons and insights into why customers are calling
Capture highly accurate and unbiased multi-tiered reasons for each customer call to dive deeper into customer needs, motivations, and pain points and proactively address recurring issues.
agent insights icon
Agent insights (FCR, politeness, call hygiene, comparisons) offer an understanding of agent performance for corrective actions
Agent insights such as first call resolution rate, politeness, call hygiene, and agent comparisons to provide insights to understand agent performance and take corrective actions.
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Trending topics are automatically extracted for agent training, to equip them to address anticipated issues quickly and effectively
Trending topics are automatically extracted from calls to train and equip agents with the knowledge to address anticipated issues effectively.
Call summary
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Call summery
Call summary for 100% of the calls improves productivity, captures call documentation, and saves an average of 50% on call wrap-up time.
Call summary for 100% of the calls with 50% average call wrap-up time saved to achieve higher productivity and better, consistent documentation for efficient resolution.
Call Scoring
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Identify champions
Call scoring helps identify areas of improvement and promotes best practices with a uniform assessment of 100% of calls.
Call scoring for 100% of the calls with a consistent and uniform assessment of call handling quality to help identify areas of improvement and promote best practices.
Sentiment analysis
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Tailored Alumni Campaigns
Sentiment analysis of call interactions to drive customer satisfaction by providing real-time insights to take corrective action.
Sentiment analysis of call interactions with agents to provide valuable insights into customer satisfaction levels, enabling real-time corrective actions to enhance the overall customer satisfaction.
Call Reason
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Effortless Integration
Call reason captures highly accurate, unbiased, multi-tiered reasons and insights into why customers are calling.
Capture highly accurate and unbiased multi-tiered reasons for each customer call to dive deeper into customer needs, motivations, and pain points and proactively address recurring issues.
Agent Insights
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Effortless Integration
Agent insights (FCR, politeness, call hygiene, comparisons) offer an understanding of agent performance for corrective actions.
Agent insights such as first call resolution rate, politeness, call hygiene, and agent comparisons to provide insights to understand agent performance and take corrective actions.
Trending Topics
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Effortless Integration
Trending topics are automatically extracted for agent training, to equip them to address anticipated issues quickly and effectively.
Trending topics are automatically extracted from calls to train and equip agents with the knowledge to address anticipated issues effectively.

Pay us only when KPIs are met. We take the risks and you reap the rewards.

Value Proposition

With low upfront investment, quick ROI, and increased customer satisfaction, ContactCenterAi helps you realize the real value of data in 6-8 weeks withguaranteed 5x RoI, while you pay only when your KPIs are met.

Pay only for outcomes

Pay only for outcomes
We put our money where the math is. Pay us only when your KPIs are met

Guaranteed 5x ROI in 6-8 weeks

Guaranteed 5x ROI in 6-8 weeks
Get tangible value in record time. No more waiting for months or years for uncertain results

Plug, play and go live

Plug, play and go live
Hosted on-premise or as a service, requires no expensive consultants, and is ready to go live

Scalable for businesses of all sizes

Scalable for businesses of all sizes
Caters to Fortune 5 to mid-sized enterprises across diverse industries

Effortless modernization

Effortless modernization
Seamlessly upgrade without ripping, replacing, or migrating from existing environments

10x Lower costs of Data Science

10x Lower costs of Data Science
Build vs buy. Faster, Better, Cheaper. Less cost, less risk

Why is ContactCenterAi better?

ContactCenterAi delivers a faster return on investment with a low upfront cost and flexible pricing model, and does not require product consultants. Unlike other tools, ContactCenterAi works with your existing ContactCenter infrastructure with no need to replace the current environment. ContactCenterAi works for Fortune 5 to mid-sized enterprises across all industries

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ContactCenterAi
  • Advanced analytics to enhance call center performance
  • Ensure 100% call coverage; not just a few samples
  • Leverage the power of AI/NLP instead of fixed rules
  • Achieve business outcomes within 6-8 weeks
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Rules-based IT Solutions
  • Calls are scored using inflexible, rule-based system lacking granularity
  • Unable to provide useful summaries of calls due to inadequate capabilities
  • No insights on the reasons behind customer calls
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