Check-in with AI to redefine guest experience

There is no dearth of challenges in the hospitality industry — intense competition, fluctuating demand, operational inefficiencies, and rising customer expectations. And to make matters worse, manual processes, outdated systems, and a lack of actionable insights deter providers from delivering exceptional guest experiences with high performance and efficiency. In such a challenging scenario, how can hotels, restaurants, theme parks, and cruise lines raise their game to deliver hyper-personalized services, seamless experiences, and instant gratification without huge capital allocation and long timelines?

Hospitality

Hospitality Industry Solutions

Campaign segmentation
Campaign segmentation
Accurate segmentation of guests based on multiple factors such as demography, spend propensity, booking patterns, and more, to foster effective and personalized engagements
Customer lifetime value
Customer lifetime value
Design new offerings or ways to extend the relationship's lifespan, target segments that are likely to yield better ROI and nurture the right guests, improving conversions with lower customer acquisition cost
Proactive churn mitigation
Proactive churn mitigation
Leverage historical data and predictive analytics to identify high-risk customers and key drivers, anticipate and reduce churn, and recommend new product/service mix for the guests
Upsell and cross-sell
Upsell and cross-sell
Get deep insights into guests' preferences to persuade them to upgrade, extend or rebook their stay and experience the services offered, driving sales and revenue growth and enhancing CX
New customer acquisition
New customer acquisition
Identify the best customer segment and target look-alike customers with similar behaviors and preferences to drive high-quality, high-converting, top-of-funnel future guests
Reputation management
Reputation management
Leverage ML-powered solutions to monitor, automate, and engage with guests on their reviews and to boost revenue and positive branding
Cart abandonment
Cart abandonment
Gain valuable insights into the customer behavior and identify patterns to proactively address cart abandonment, facilitate seamless checkout experiences, optimize conversions, and foster long-term customer loyalty
Campaign optimization
Campaign optimization
Streamline marketing initiatives and budget allocation to maximize conversions through propensity modeling, channel selection, multi-campaign optimization, and campaign parameter fine-tuning
Automatic call summarization
Automatic call summarization
Achieve call summaries for all calls, saving 50% call wrap-up time on average to increase productivity and ensure consistent documentation for efficient resolutions
100% Call scoring
100% Call scoring
Score all calls consistently, identify areas of improvement, and promote best practices to enhance customer experience, agent performance, and new agent onboarding
Real-time sentiment analysis
Real-time sentiment analysis
Analyze call interactions' sentiment to gauge customer satisfaction levels, enabling real-time corrective actions for improved overall satisfaction
Business-specific call reason
Business-specific call reason
Prepare agents to identify precise reasons for customer calls. Capture accurate, multi-tiered call-reasons without any human bias. Acquire a better understanding of the motives behind customer calls
Comprehensive agent insights
Comprehensive agent insights
Assess agent performance using insights on first-call resolution rate, politeness, call hygiene, and agent comparisons, while informing corrective actions as needed
Customer-centric trending topics
Customer-centric trending topics
Extract trending topics from calls automatically to prepare and equip agents with the knowledge to address anticipated issues effectively
Call center workforce optimization
Call center workforce optimization
Optimize staffing with multilingual agents, predict language needs for incoming calls, and route to skilled representatives efficiently
Inventory optimization
Inventory optimization
Analyze historical data, market trends, and guest preferences to optimize stock levels, prevent overstocking or understocking, and minimize holding costs to drive maximum efficiency, cost reductions, and profitability
Demand forecasting
Demand forecasting
Analyze historical booking patterns, guest behavior, and external factors to generate accurate predictions of future demand, optimize pricing, allocate resources effectively, and make data-driven decisions to maximize occupancy rates, revenue, and guest satisfaction
Dynamic pricing
Dynamic pricing
Analyze real-time market data, customer behavior, and competitor pricing to adjust prices dynamically based on demand fluctuations, ultimately improving overall revenue management strategies
Supply chain risk
Supply chain risk
Generate insights to identify potential disruptions, optimize inventory levels, and provide predictive insights to mitigate supply chain disruptions, ensuring seamless operations and a reliable and resilient supply chain network
Spend analytics
Spend analytics
Uncover negotiating leverage, provide actionable recommendations for savings, and de-risk the supply chain with ML-powered spend analytics
Working capital payment term optimization
Working capital payment term optimization
Strengthen working capital with payment term optimization, optimizing payment terms, maximizing cash, avoiding penalties, and negotiating favorable discounts to enhance liquidity
Contract analytics
Contract analytics
Identify risks and improve decisions by reading, analyzing, and comparing commercial contracts using AI to deliver business-critical insights

Value Proposition

With low upfront investment, quick ROI, and enhanced operational efficiency, our solutions help you unlock the true potential of data to drive superior business outcomes in just 6-8 weeks
Pay only for outcomes

Pay only for outcomes
We put our money where the math is. Pay us only when your KPIs are met

Guaranteed 5x ROI in 6-8 weeks

Guaranteed 5x ROI in 6-8 weeks
Get tangible value in record time. No more waiting for months or years for uncertain results

Plug, play and go live

Plug, play and go live
Hosted on-premise or as a service, requires no expensive consultants, and is ready to go live

Scalable businesses icon

Scalable for businesses of all sizes
Caters to Fortune 5 to mid-sized enterprises across diverse industries

Effortless modernization

Effortless modernization
Seamlessly upgrade without ripping, replacing, or migrating from existing environments

10x Lower costs of Data Science

10x Lower costs of Data Science
Build vs buy, Faster, Better, Cheaper. Less cost, less risk

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