Catapulting TMT toward an AI-driven future

As digital advancements fuel an extraordinary rise in content consumption, the Technology, Media, and Telecommunications (TMT) sector grapples with the daunting task of effectively managing this explosive data surge. Furthermore, with consumers increasingly have come to anticipate bespoke customer experiences designed around their specific journey, the urgency to decipher valuable insights has escalated to an all-time high.

TMT

TMT Industry Solutions

Advanced customer segmentation and targeting
Advanced customer segmentation and targeting
Utilize multi-dimensional customer segmentation to enhance conversion rates, while employing look-alike modeling to categorize new customers effectively
Comprehensive campaign optimization
Comprehensive campaign optimization
Streamline marketing initiatives and budget allocation to maximize conversions through propensity modeling, channel selection, multi-campaign optimization, and campaign parameter fine-tuning
Strategic cross-selling and up-selling
Strategic cross-selling and up-selling
Harness data-driven insights to present existing customers with new products, services, or bundled offerings, increasing wallet share, transaction frequency and size, and fostering a long-term strategic relationship
Proactive churn mitigation and inactive customer activation
Proactive churn mitigation and inactive customer activation
Minimize customer attrition by identifying and addressing churn factors, and re-engaging inactive customers with tailored solutions to promote customer growth while reducing acquisition costs
Cart abandonment prevention
Cart abandonment prevention
Enhance conversion rates at every stage of the sales funnel, ultimately leading to successful transactions
Customer loyalty maximization
Customer loyalty maximization
Expand and amplify loyalty program impact by leveraging AI/ML-generated insights. Develop and implement timely, relevant offers and rewards based on customer segments to encourage participation and engagement
Customer lifetime value forecasting
Customer lifetime value forecasting
Accurately predict potential customer lifetime value, enabling prompt identification of high-value new customers and strategic efforts to increase their LTV for informed decision making
Demand forecasting
Demand forecasting
Boost free cash flow by enhancing sales and minimizing slow-moving inventory, utilizing accurate attribute-based forecasting that accounts for regional trends, historical data, pricing, and sourcing dependencies
Inventory optimization
Inventory optimization
Inventory management to prevent overstock and backlogs while maintaining service levels, leveraging predictions of customer behavior, purchasing patterns, and market dynamics to determine optimal safety stock
Supply chain network optimization
Supply chain network optimization
Improve efficiency in freight, logistics costs, warehouse site selection, and SKU configuration. Boost inventory throughput with streamlined freight and logistics turnaround times
Supply chain risk mitigation
Supply chain risk mitigation
Generate insights to address material, cash flow, and information flow risks across isolated supply, inventory, and cash management systems, using a combination of internal and external data sources
Call summarization
Automatic call summarization
Achieve call summaries for all calls, saving 50% call wrap-up time on average to increase productivity and ensure consistent documentation for efficient resolutions
Call scoring
100% Call scoring
Score all calls consistently, identify areas of improvement, and promote best practices to enhance customer experience, agent performance, and new agent onboarding
Sentiment analysis
Real-time sentiment analysis
Analyze call interactions' sentiment to gauge customer satisfaction levels, enabling real-time corrective actions for improved overall satisfaction
Business-specific call reason
Business-specific call reason
Prepare agents to identify precise reasons for customer calls. Capture accurate, multi-tiered call-reasons without any human bias. Acquire a better understanding of the motives behind customer calls
Agent insights
Comprehensive agent insights
Assess agent performance using insights on first-call resolution rate, politeness, call hygiene, and agent comparisons, informing corrective actions as needed
Trending topics
Customer-centric trending topics
Extract trending topics from calls automatically to prepare and equip agents with the knowledge to address anticipated issues effectively
Call center workforce optimization
Call center workforce optimization
Optimize staffing with multilingual agents, predict language needs for incoming calls, and route to skilled representatives efficiently
Dynamic pricing
Dynamic pricing
Dynamic data-driven optimal pricing based on demand elasticity, consumer price perception, competitor pricing, and the most optimal pricing within the threshold of consumer acceptance
Staff scheduling
Staff scheduling
ML-powered workforce management recommends the type and headcount of retail staffing levels based on predicted foot traffic by store location, past track record, and seasonality
Spend analytics
Spend analytics
Uncover negotiating leverage, provide actionable recommendations for savings, and de-risk the supply chain with ML-powered spend analytics
Contract analytics
Contract analytics
Identify risks, and improve decisions by reading, analyzing, and comparing commercial contracts using AI to deliver business-critical insights

Value Proposition

With low upfront investment, quick ROI, and enhanced operational efficiency, our solutions help you unlock the true potential of data to drive superior business outcomes in just 6-8 weeks
Pay only for outcomes

Pay only for outcomes
We put our money where the math is. Pay us only when your KPIs are met

Guaranteed 5x ROI in 6-8 weeks

Guaranteed 5x ROI in 6-8 weeks
Get tangible value in record time. No more waiting for months or years for uncertain results

Plug, play and go live

Plug, play and go live
Hosted on-premise or as a service, requires no expensive consultants, and is ready to go live

Scalable businesses icon

Scalable for businesses of all sizes
Caters to Fortune 5 to mid-sized enterprises across diverse industries

Effortless modernization

Effortless modernization
Seamlessly upgrade without ripping, replacing, or migrating from existing environments

10x Lower costs of Data Science

10x Lower costs of Data Science
Build vs buy, Faster, Better, Cheaper. Less cost, less risk

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